Last updated: 29 July 2026
Short version: we do not charge for bookings up front, so there is usually nothing to refund. Where money has changed hands, here is what happens.
Appointments
| When you cancel | What happens |
|---|---|
| More than 2 hours before | Free. Cancel from your confirmation email or the Track Booking page. |
| Within 2 hours | Please call the studio. We will move it wherever we can. |
| No-show | No charge for a first occurrence. Repeated same-day no-shows may require a deposit for future bookings. |
| We cancel | Your choice of a rescheduled slot at your convenience or a full refund of anything paid. |
Because payment is taken at the studio after treatment, an online cancellation ordinarily involves no money at all.
If you paid in advance
Advance payments — deposits for bridal makeup, group bookings, or prepaid packages — are refunded in full if you cancel more than forty-eight hours before the appointment. Inside forty-eight hours we retain the deposit against the therapist time already reserved, and will apply it to a rescheduled booking within sixty days.
Refunds are returned by the original payment method within seven to ten working days of approval. UPI and card refunds sometimes take an extra banking cycle to appear; we will send you the reference number.
If you are unhappy with a treatment
Tell us before you leave, or within twenty-four hours by phone or WhatsApp. We will hear you out and, depending on what happened, redo the treatment, adjust the bill, or issue a credit note. We would rather fix it than argue about it.
Subjective preference — a pressure you would have liked firmer, a scent you did not enjoy — is not usually refunded, which is precisely why the therapist asks and checks in mid-treatment. Please speak up during the session; that is what the consultation is for.
Elite Club membership
Membership balance is non-refundable and not redeemable for cash, as stated at purchase and in our Terms. The bonus value is the consideration for prepayment. Balance carries lifetime validity, is usable at all five studios, and is transferable, so it need not go unused.
If a studio you bought against closes permanently, your balance transfers to another studio.
Gift cards
Gift cards are non-refundable and not redeemable for cash. Unused balance stays on the card until expiry. If a card was bought in error, contact us within seven days of purchase and before any redemption and we will cancel and refund it.
Salon and chemical services
Chemical services — keratin, smoothening, colour, extensions — are quoted and consented to at the desk after a consultation, and are not refundable once the service has begun. If the result does not match what was agreed, tell us within seventy-two hours and we will correct it at no charge.
How to request a refund
Email footspacafe@gmail.com or call +91 75790 13013 with your booking reference. We acknowledge every request within two working days and resolve it within seven.
Contact
Foot Spa Cafe & Salon, SCO 411–412, Sector 35C, Chandigarh 160022